terms and conditions

Please carefully review the following Terms and Conditions before placing an order with Australian Health Care. These Terms and Conditions provide essential information about ordering, processing, fulfillment, and delivery of goods, as well as limitations of liability. Other important conditions may also apply to your order.

Delivery Timeframes:

• 4-7 Business days for Australia-wide, including most country areas.
• 7-10 Business days for WA country, far North QLD, and most of NT, excluding Alice Springs and Darwin.
• Allow an additional 1-2 days for dispatch.

Delivery Restrictions:

• Bulky items cannot be delivered to PO Box addresses.

Carrier Loss in Transit:

• All carrier losses must be reported to us within 10 days of the delivery ETA. Claims made outside of this period will not be covered by the carrier or our insurance.
• It is crucial to report all non-deliveries or damages within 10 days of the delivery ETA for carrier investigation eligibility. Claims outside this timeframe will be declined.

Glossary:

• Big & Bulky Goods: Large items that require extra handling and resources for delivery (e.g., two-man truck). These may incur additional delivery fees. Please refer to product descriptions when placing your order.
• Business Days: Weekdays when trading banks in Sydney, Australia are operational.
• Delivery Address: The address specified on the electronic order form for the delivery of Goods, excluding Post Office Boxes.
• Delivery Agent: A third-party delivery or shipping company nominated by Australian Health Care.
• Delivery Fee: Fees charged by the Delivery Agent of Australian Health Care for Goods delivery.
• Goods: Items available for purchase on the Website.
• GST: As defined by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Law: Any written rule or collection of rules, including statutes, regulations, government ordinances, by-laws, or any form recognized and enforced by judicial decisions.
• Order: A request to purchase Goods from Australian Health Care following these Terms and Conditions.
• Personal Information: As defined under the Privacy Act 1988 (Cth).
• Price: The purchase price of each Good as specified on the Website (inclusive of GST).
• Special Delivery: Goods that require special delivery methods, such as bulky items.
• Terms and Conditions: These terms, subject to periodic amendments.
• Website: australianhealthcare.com.au
• Website Terms: Conditions governing the Website’s use, in addition to these Terms and Conditions.
• We, Us, Our, Australian Health Care: Australian Health Care Pty Ltd.
• You or Your: The purchaser of Goods from Australian Health Care under these Terms and Conditions.

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Agreement to Terms and Conditions

By placing an order, you agree to be bound by these Terms and Conditions.

Each order you submit will constitute a separate and binding agreement between you and Australian Health Care regarding the supply of Goods, in accordance with these Terms and Conditions.

Product Descriptions

Australian Health Care  and its affiliates aim for accuracy. However, Australian Health Care cannot guarantee that product descriptions or other site content are error-free, current, reliable, complete, or accurate. If a product from Australian Health Care does not match its description, your sole option is to return it in its unused condition.

Typographical Errors

In the event that a product is mispriced due to a typographical error or incorrect pricing information from suppliers, Australian Health Care reserves the right to decline or cancel orders for that product. We may refuse or cancel such orders, regardless of whether the order has been confirmed or your credit card has been charged.

Electronic Communications

Engaging with Australian Health Care or sending us emails constitutes electronic communication. You consent to receive electronic communications from us, either via email or through our site. You acknowledge that any electronic communication we send satisfies any legal requirements for written communication.

Ordering Online

You can place an order via our Website by completing the electronic order form.

Submitting an order on the Website constitutes an offer from you to purchase Goods for the listed Price (inclusive of Delivery Fee and GST).

When filling out the electronic order form, you commit to providing accurate and complete information regarding your personal details (or those of gift recipients) to ensure the processing and delivery of your order. The Delivery Agent will use this information to fulfill your order. Australian Health Care will not be held responsible for any losses incurred by you or a third party due to delays or failures in processing or delivering Goods resulting from inaccurate or incomplete details provided by you.

You also confirm that you have obtained permission to share the personal details of gift recipients with Australian Health Care.

You may place an order with Australian Health Care if you are aged 16 or above, have an active email account, and a phone number where you can be easily reached.

Once your order is submitted, you cannot modify or cancel it. However, our Returns Policy allows for product returns. It is imperative that you review your order thoroughly before finalizing it.

If you place multiple consecutive or separate orders, we cannot combine them. Each order will have its own Delivery Fee.

Upon submitting your order on the Website, you will receive an automatic order number. Please retain this number, as it is essential for any communication with our Customer Service Centre regarding your order.

Order Acceptance and Rejection

Australian Health Care reserves the right to accept or reject your order for any reason, at any time.

Upon acceptance of an order, it signifies an agreement by Australian Health Care to supply you with the Goods in accordance with the order and these Terms and Conditions.

If we decide to reject an order, we will notify you of that decision and the reasoning behind it via email within five (5) Business Days following the placement of the order. Australian Health Care will not be held accountable for any loss or inconvenience experienced by you or any third party due to the rejection of an order.

In situations where we reject an order and payment for the Goods has already been processed, we will:

• Refund the money you have paid in relation to that order.
• Endeavor to process the refund within five (5) Business Days.

However, the actual receipt of your refund depends on how quickly your financial institution processes it. Australian Health Care will not be held liable for any loss, damage, cost, expense, or injury you or any third party may suffer due to any delay in processing your refund.

Should we encounter difficulties in contacting you regarding your order under these Terms and Conditions using the contact details you provided during the order process after making reasonable attempts, your order will be rejected.

Ratings and Review Service: Terms of Use

By using the Ratings and Review service on australianhealthcare.com.au (the “Website”), you agree to the following terms:

Content Submission:

1. Submit only truthful, accurate, and original content.
2. Do not violate any laws or third-party rights, including intellectual property.
3. Avoid defamatory, libelous, offensive, or harmful content.
4. Do not submit any content that may promote or reference other websites, contains viruses, or personal information.
5. You consent to waive any moral rights over the content submitted.

Content Ownership & Usage:

• The intellectual property of the content you submit belongs to you.
• By submitting, you transfer all rights of the content to Australian Health Care. This allows us to use, modify, sell, distribute, or adapt the content globally without compensating you.
• We may choose not to use the content. However, if chosen, it will be posted within two to four business days.
• We reserve the right to modify or refuse any submission.

Privacy & Confidentiality:

• The content you submit isn’t confidential.
• If personal information is shared, it will be handled as per Australian Health Care’s Privacy Policy. Click here to read the full policy.

Liabilities & Responsibilities:

• You bear responsibility for your submission content.
• You agree to indemnify Australian Health Care against any claim, cost, damage, or loss arising from your breach of these terms.
• Australian Health Care won’t be liable for any losses or damages arising from these terms.

Changes to Terms:

• Australian Health Care can revise these terms at any time. Any changes will be effective once posted on the Website.

Miscellaneous:

• If a part of these terms is unenforceable, it won’t affect the rest.
• Not acting on a breach of these terms doesn’t waive Australian Health Care’s rights.
• These terms are governed by the laws of NSW, Australia.

Availability of Products and the Refund Process

From time to time, items showcased on our Website may not be in stock. In such cases where we are unable to fulfill your order:

• Contact within five Business Days
• Offer of replacement or refund

In the event a product is unavailable following payment:

• Refund issued within five Business Days
• Bank processing times may vary

Please note that Australian Health Care is not accountable for delays caused by your bank.

Furthermore, we reserve the right to withdraw or suspend any item from the Website at our discretion:

• Refunds processed as per the initial point

Presentation of products on our Website:

The images displayed are for illustrative purposes and actual product sizes, dimensions, and colors may differ:

• Illustrative images may not reflect real-life sizes and colors
• Check product descriptions and dimensions thoroughly

Pricing and payments are an integral part of the purchase process:

Prices for our goods are listed on the Website in Australian Dollars and, unless otherwise noted, are inclusive of GST. Gift Cards are exempt from GST.

• Prices include GST (except for Gift Cards)
• Price at the time of order placement remains valid

The total cost of your order will include:

• Listed price of goods
• Applicable delivery fee

We accept various payment methods as detailed on our Website, and it’s important to ensure that:

• Accepted payment methods include credit card and PayPal
• Full payment is necessary before dispatch

Your payment must adhere to all legal requirements to prevent fraudulent activities. Following the processing of your payment, you will receive:

• A tax invoice via email

Should your order be divided into multiple shipments, please be aware that:

• Split orders may lead to multiple transactions and additional delivery fees

We strive to ensure a transparent and efficient shopping experience and appreciate your understanding in these matters.

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Australian Health Care Delivery Policy

Use of Delivery Agents:

Australian Health Care (AHC) relies on various Delivery Agents to ensure the safe and timely delivery of your Goods. By proceeding with an order, you implicitly authorize AHC to disclose necessary personal information, including but not limited to your Delivery Address, to our designated Delivery Agent for the purpose of delivering your purchase.

• Authorization to share Delivery Address with Delivery Agents

Delivery Areas:

While AHC endeavors to deliver across a wide geographic area, there are restrictions for larger items, commonly referred to as “Big and Bulky” Goods. The delivery of such items is currently restricted to metropolitan regions of specific cities, namely:

• Limited delivery for “Big and Bulky” Goods to metro areas of Adelaide, Brisbane, Melbourne, Perth, and Sydney

Delivery Fees:

The cost of delivery, known as the Delivery Fee, may be subject to variations under certain conditions. These include but are not limited to:

• Increased Delivery Fee due to multiple deliveries required for large orders
• Application of both Standard and Special Delivery Fees, as applicable
• Incurrence of additional charges during the delivery process

Should there be any increase in the Delivery Fee pertinent to your order, AHC will provide notice of such changes. If the revised Delivery Fee is not to your satisfaction, you retain the right to cancel your order. In the event of cancellation, AHC will process refunds within five business days; however, the actual timing for the refund credit will depend on your bank’s procedures. AHC accepts no responsibility for any delays in the bank’s processing of the refund.

• Notification of changes in Delivery Fee with option to cancel the order
• Refunds processed within five business days, subject to bank processing times

Expected Delivery Time:

AHC aims to meet the following delivery timelines for Standard & Special Delivery Goods, excluding large items:

• 4-7 Business Days for most of Australia
• 7-10 Business Days for remote regions in WA, Queensland, and NT

For “Big and Bulky” Goods, the expected delivery period is:

• 7-14 Business Days, by prior arrangement

However, it is important to note that if an order consists of multiple parts, known as a Split Order, the items may be delivered at different times.

• Acknowledgment that Split Orders may arrive separately

Delivery Time Provisos:

Despite AHC’s commitment to timely delivery, there are external factors beyond our control that may impede our ability to deliver within the estimated time frame. These provisions include:

• No guaranteed delivery windows
• Possible impact of unforeseen factors on delivery schedules
• AHC’s limitation of liability for indirect losses or damages resulting from delivery changes or delays

During periods of major sales events, delivery schedules may be subject to additional delays. AHC will make efforts to communicate any significant postponements to the customer.

• Advisory on potential delays during major sales events with commitment to communication

General Delivery Terms

Delivery Address:

Goods ordered from Australian Health Care are delivered to the shipping address provided at the time of purchase. If your order requires shipment to multiple locations, you must place an individual order for each destination.

• Separate orders required for multiple delivery destinations

Receiving the Goods:

Upon delivery, if you are not available to receive the goods, it is your responsibility to designate an individual over the age of 16 to accept the delivery on your behalf. Delivery Agents are authorized to:

• Verify the identity of the recipient, particularly for age-restricted items
• Retain the Goods at the nearest Australia Post office if proper identification is not provided

In certain cases, you may be required to sign a delivery manifest to confirm the receipt of the Goods. Please note that:

• Refusal to sign the delivery manifest equates to a delivery rejection, possibly incurring redelivery fees
• Goods may be taken to the local Australia Post office if delivery is deemed unsafe/impractical or if the recipient is absent

Goods not collected from the Australia Post office or any other carriers’ collection point within the stipulated timeframe may be subject to additional redelivery fees.

Delivery Details:

For a smooth delivery process, it is imperative that you inform us of any potential impediments such as:

• Access or parking restrictions at the delivery site
• Challenges related to premise access or physical barriers

Failure to notify of such constraints may result in additional fees for redelivery.

Delivery Issues:

We employ a range of reputable shipping carriers including CouriersPlease, Australia Post, Aramex AU, and Team Global Express. The allocation of a specific carrier for the delivery of your parcel is contingent upon your location, ensuring optimal delivery efficiency.

Should circumstances arise where you are unable to claim your parcel or the designated carrier records unsuccessful delivery attempts, it becomes the customer’s responsibility to liaise directly with the respective shipping carrier to resolve the issue. Once the parcel has been dispatched, Australian Health Care relinquishes responsibility, as the matter falls under the purview of the chosen shipping carrier.

Post-Delivery:

Upon receipt of the Goods, it is important to immediately inspect the items against your order. In the event of discrepancies or damages, the items should be returned in line with the Returns Policy.

• Return redeliveries may incur additional fees

Additional Terms:

Please be aware that:

• Orders are marked with an “authority to leave” (ATL) unless you arrange and pay for signature delivery services in advance
• Goods cannot be picked up from Australian Health Care retail locations
• Order insurance and express delivery options are not offered

Big and Bulky Delivery Terms Summary:

For deliveries involving large items, certain conditions apply:

Availability for Delivery:

• Your presence is mandatory at the delivery address on the confirmed delivery date

Missed Delivery:

If you miss the scheduled delivery:

• A calling card will be left, and you’ll need to arrange redelivery
• Additional fees may apply for redelivery attempts

Assembly Post-Delivery:

Regarding the assembly of delivered items:

• Assembly of Big and Bulky Goods is not included in the delivery service
• Delivery personnel will not unpack, set up, or assemble any items
• Responsibility for any assembly lies with you, and will incur your own costs

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Supplier Direct Goods Terms Summary

Source of Goods:

Australian Health Care offers a variety of products that are dispatched directly from our suppliers to you. This direct delivery streamlines the process, ensuring that you receive your purchases efficiently.

• Some Website products are shipped directly from suppliers

Identification:

Products that are shipped directly from suppliers are distinctly identified on our Website, allowing for transparency and clear expectations regarding the source of your purchased Goods.

• Goods from suppliers are clearly marked on the Website

Different Terms:

When purchasing Supplier Direct Goods, be mindful that:

• Varied terms and conditions may govern their delivery
• Additional terms or information may be present on the product’s webpage

Mandatory Review:

It is incumbent upon you to thoroughly examine any additional terms, conditions, and information provided on these product pages before finalizing your purchase.

• Review of supplementary terms and information is essential prior to purchase

Applicability of Current Terms:

Despite the direct relationship with suppliers for these Goods, Australian Health Care’s overarching Terms and Conditions continue to be in effect for your purchase, ensuring a standardized framework for transactions.

• Main Terms and Conditions apply concurrently

Conflict Resolution:

In circumstances where discrepancies arise between Australian Health Care’s main Terms and Conditions and those specific to Supplier Direct Goods, the specific terms provided by the supplier will take precedence.

• Supplier Direct Terms override main Terms in case of inconsistency

Supplier Direct Goods Delivery Summary:

For logistics and clarity:

• Supplier Direct Goods are dispatched and arrive separately from other items in your order
• A separate Delivery Fee is applicable to Supplier Direct Goods

The specific details pertaining to this additional Delivery Fee are accessible on the Website for your convenience and should be reviewed to avoid any unforeseen charges.

• Details of additional Delivery Fees are available on the Website

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Summary of Cancellation, Returns, and Refunds

Order Cancellation and Changes:

Once an order is placed with Australian Health Care, the opportunity to cancel or modify it is generally not available. It is critical to:

• Verify order details thoroughly before finalization
• Understand that changes are bound by the Terms and Conditions

Returns:

The process for returning Goods is strictly governed by our Returns Policy, which forms an integral part of the overall Terms and Conditions.

• Returns must comply with the Returns Policy

Specific Return Terms for Australian Health Care:

There are product-specific return conditions which include:

• Food products are non-refundable and non-exchangeable, except as required by law
• Big and Bulky Goods cannot be returned or exchanged post-delivery unless the law stipulates

Refunds:

In regards to refunds, please note that:

• Refunds for rejected or cancelled orders will be issued as per the Terms and Conditions
• Refund processing will be attempted within five business days
• Australian Health Care is not liable for delays caused by banking or financial institutions

Customers should always confirm their order accuracy and be informed about the return policy of the products.

Refund Policy for Card Transactions:

Australian Health Care adheres to the rules of major card schemes for refund transactions:

• Refunds must be issued to the same card used for the original transaction
• This policy is enforced to prevent fraudulent activity
• Refund credits will be processed back to the card used at the time of purchase

These protocols are designed to:

• Maintain the integrity of the transaction process
• Protect cardholder security
• Mitigate risks associated with unauthorized transactions

Your comprehension and cooperation are greatly appreciated, ensuring that Australian Health Care maintains a secure and trustworthy transaction environment.

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Product Recalls:

• Notices for product recalls are posted in the Notice section of the Australian Health Care Website.
• Recalled Goods can be returned to any Australian Health Care store.

Communication for Recalls:

• You consent to be contacted via phone, email, or postal mail for product recalls using the personal details provided in your Order.

Pricing Policy:

• Australian Health Care does not engage in price matching.
• The Australian Health Care Competitive Pricing Policy is not applicable to purchases from Australian Health Care.

Promotions and Offers:

• Promotions or coupons (Codes) may be provided for online shopping at Australian Health Care.
• It is your responsibility to ensure the validity of the Code and enter it when making an online purchase.
• Codes cannot be applied retrospectively and are subject to terms and conditions.
• Codes are non-transferable and cannot be combined with other offers.

Supplier Offers:

• Offers such as cashbacks and bonus redemptions are typically fulfilled by the supplier and come with specific terms and conditions.
• It is important to read these terms carefully as they often have time constraints for redemption.
• Advertised cashback and bonus offers do not cover any additional costs, including postage and handling.

Time References in Promotions:

• Promotional times are based on Sydney, Australia local time unless specified otherwise.

Gift Cards:

• Additional terms apply for the use of Gift Cards purchased from the Website.
• Gift Cards are treated as cash; lost or stolen cards will not be replaced or refunded.
• Gift Cards cannot be used to pay off credit or store accounts and are not redeemable for cash or exchangeable.
• They are not reloadable and expire two years from the issue date.
• The issue date is when Australian Health Care issued the Gift Card, not when it was received by the purchaser.
• No refunds or credits will be provided for any unused amount after the Gift Card’s expiry date.

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Personal Information:

Personal Information, such as your contact details, that you provide to us during the Order process will be kept and used by us for the purpose of processing your Order in accordance with Australian Health Care’s Privacy Policy.

Representations and Warranties:

You represent and warrant to Australian Health Care that:

• You accept all responsibility for any loss or damage incurred, regardless of whether it’s a direct or indirect result of these Terms and Conditions.

Exclusion of Implied Terms:

• Australian Health Care expressly excludes all implied terms and warranties, to the maximum extent legally possible. This does not affect your non-excludable consumer rights.

Limitation of Liability:

• The liability of Australian Health Care for any loss or damage arising out of these Terms and Conditions is reduced to the extent you have contributed to the loss or damage.

Express Warranties:

• Express warranties for Goods, such as a manufacturer’s warranty, are between you and the supplier or manufacturer.
• Australian Health Care encourages you to pursue claims directly with the supplier or manufacturer as per the warranty terms provided with the Goods.
• Australian Health Care itself does not extend any express warranties beyond what is provided with the Goods for purchase on the Website.

Termination Rights:

• Australian Health Care reserves the right to terminate these Terms and Conditions and your access to the Website:
  • For convenience, with notice to you.
  • Immediately, without notice, if you breach these Terms and Conditions in a way that is not capable of remedy, or if you do not remedy the breach within 14 days after being asked to do so.

Amendments to Terms and Conditions:

• Australian Health Care may amend these Terms and Conditions at any time, with the new terms taking effect once posted on the Website.
• The Terms and Conditions that apply at the time you place an Order govern your purchase.

Severability:

• If any part of these Terms and Conditions is invalid or unenforceable in any jurisdiction, this does not affect the validity of the remaining terms or the enforceability of the problematic term in other jurisdictions.

Waiver:

• No delay or failure by Australian Health Care in exercising any right will waive that right, nor will any single or partial exercise prevent any further exercise of that right.

Governing Law:

• The agreement is governed by the laws of New South Wales (NSW), Australia.