privacy statement

Your privacy is of the utmost importance to Australian Health Care

At Australian Health Care, your privacy is our top priority. We are committed to protecting your personal information in compliance with the Australian Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for users located in the European Union (EU).

This Privacy Policy explains how we collect, use, store, share, and protect your data.

1. Who We Are 

Australian Health Care
ABN 59 660 628 320
Website: www.australianhealthcare.com.au
Email: privacy@australianhealthcare.com.au 

2. What Personal Data We Collect

Australian Health Care collects information for various essential purposes, including:

• Full Name
• Address & Delivery Address
• Email Address
• Phone Number
• Transaction Details
• IP Address and Browser Information (via cookies)
• Feedback and Communication History

We do not collect or store credit card or payment details. All payments are securely handled by PayPal, Apple Pay, Google Pay, and similar trusted gateways

3. How We Collect Information

We collect your personal data when you:

• Place an order or pre-order a product
• Contact us via email, phone, or online form
• Provide feedback or reviews
• Use our website (including cookies and analytics tools)

4. We collect and process your data for the following purposes: 

• To provide and deliver our products and services 

• To process transactions 

• To understand your preferences and improve our offerings 

• To send you promotional offers and marketing (with your consent) 

• To comply with legal obligations 

• To secure our website and services against misuse or fraud 

5. Legal Basis for Processing (GDPR Requirement) 

Under the GDPR, we process your personal data based on the following legal grounds: 

• Consent – when you agree to receive marketing communications 

• Contract – to fulfill orders or services you request 

• Legal obligation – where we are required to retain data for tax or regulatory reasons 

• Legitimate interests – to improve our services and user experience 

6. Cookies and Online Tracking 

We use cookies and similar technologies (e.g. web beacons) to: 

• Improve site functionality 

• Enable shopping cart and login features 

• Analyze site traffic via tools like Google Analytics 

You can control cookie preferences through your browser settings or opt out via a cookie banner (where applicable). For more details, please see our Cookie Policy. 

7. Sharing Your Personal Data

We may share your information with third parties only when necessary: 

• Delivery and logistics providers (e.g. shipping companies) 

• Payment processors (e.g. PayPal) 

• Marketing and analytics platforms (only if you consent to marketing) 

• Government authorities, when required by law 

All third parties are required to protect your data and comply with relevant privacy laws. 

8. International Data Transfers 

Some of our service providers may store or process data overseas. When we transfer personal data outside Australia or the EU, we ensure appropriate safeguards are in place, such as: 

• Standard Contractual Clauses (SCCs) approved by the EU 

• Adequacy decisions or equivalent protections 

9. How Long We Keep Your Data

We retain personal data only as long as necessary for: 

• Fulfilling the purpose for which it was collected 

• Complying with legal obligations 

• Resolving disputes and enforcing agreements 

For example, order information may be retained for up to 7 years for tax and compliance reasons. 

10. Your Privacy Rights 

Depending on your location, you have the following rights regarding your personal data: 

For All Users (under Australian Privacy Law): 

• Access your personal data 

• Correct or update your personal data 

• Make a complaint about a breach of privacy 

For EU Residents (under GDPR): 

• Right to access and obtain a copy of your data 

• Right to correct inaccuracies 

• Right to delete your data (Right to be Forgotten) 

• Right to restrict or object to processing 

• Right to data portability 

• Right to withdraw consent 

• Right to lodge a complaint with your data protection authority 

To exercise these rights, contact us at: privacy@australianhealthcare.com.au 

 11. Data Security

We implement a range of physical, electronic, and procedural safeguards to protect your data, including: 

• SSL encryption for secure transactions 

• Firewalls and antivirus protection 

• Restricted access to customer information 
• Staff training and disciplinary measures for violations

12. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. 

13. Direct Marketing 

can unsubscribe at any time by: 

• Clicking the “unsubscribe” link in our emails 
• Contacting us at:
• privacy@australianhealthcare.com.au

14. Policy Updates 

We may update this Privacy Policy from time to time to reflect changes in laws or business practices. 

How we notify you: 
We will notify you of material changes via email (if we have your address) or via a notice on our website. 

15. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact: 

Privacy Officer 
Email: privacy@australianhealthcare.com.au 
Address: 330 Wattle Street Ultimo NSW 2007

© 2024 Australian Health Care. All rights reserved.